Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. Whether you are a new player or a seasoned gambler, understanding the withdrawal process ensures your funds arrive safely and quickly. This guide covers everything from account setup to troubleshooting common issues.
Prerequisites
- A verified email address and phone number.
- Completed identity verification (KYC) – upload a copy of your passport or driver’s license.
- At least one successful deposit using a supported payment method.
- Understanding of wagering requirements attached to any active bonus.
- A chosen withdrawal method that matches your deposit method (if possible).
- Stable internet connection and a modern browser or the mobile-optimized website.
Account Setup
- Navigate to the platform’s registration page. You can start at Lizaro casino.
- Fill in your personal details: full name, date of birth, email, and password.
- Select your preferred currency from the list (EUR, USD, BTC, etc.).
- Accept the terms and conditions and confirm you are of legal age.
- Check your inbox for a verification email and click the link to activate your account.
- Log in and proceed to the deposit section to fund your account.
How Wagering Works
Wagering requirements determine how much you must bet before you can withdraw bonus winnings. For example, suppose you claim a €100 welcome bonus with a 35x wagering requirement. The total amount you need to wager is €100 × 35 = €3,500.
Not all games contribute equally to wagering. Typically, slots contribute 100%, while table games like blackjack or roulette contribute only 10% or less. Let’s assume you play slots exclusively. After betting €3,500 on slots, any winnings from that bonus become withdrawable. If you mix in table games, the effective wagering increases. For instance, if you bet €500 on blackjack (10% contribution), only €50 counts towards your requirement. You would need to wager much more to complete it.
Formula: Required Wagering = Bonus Amount × Wagering Multiplier. Effective Contribution = Bet Amount × Game Contribution Percentage. Track your progress in the “Bonus” section of your account.
Safety & Licensing
The platform operates under a Curacao eGaming license, which ensures basic player protection and fair gaming. However, unlike MGA-licensed casinos, winnings from Curacao-licensed sites may be subject to local income tax depending on your country of residence. Always consult a tax advisor.
SSL encryption protects all data transmissions. Two-factor authentication (2FA) is available for added account security.
Financial Operations
| Method | Min Deposit | Min Withdrawal | Processing Time | Fees |
|---|---|---|---|---|
| Visa/Mastercard | €10 | €20 | 1–3 business days | Free |
| Skrill | €10 | €20 | Up to 24 hours | Free |
| Neteller | €10 | €20 | Up to 24 hours | Free |
| Bitcoin | €0.001 BTC | €0.001 BTC | Instant (up to 1 hour) | Free (network fee applies) |
| Bank Transfer | €50 | €100 | 3–7 business days | Free |
Withdrawals are processed in the order they are received. Pending time may increase during weekends.
Troubleshooting
- Withdrawal rejected due to unmet wagering. Check the bonus terms. Complete the required wagering before requesting a withdrawal.
- Withdrawal stuck as pending. Contact customer support after 48 hours. Ensure your KYC documents are verified.
- Verification documents not accepted. Upload clear, color copies of your ID and proof of address. Ensure the name matches your account.
- Bonus not credited after deposit. Check if you entered the bonus code during deposit. Contact support if the code was correct.
- Game not loading or error. Clear your browser cache and disable ad-blockers. Try the mobile-optimized site instead.
Quick Answers
How long does the withdrawal process take?
Withdrawal times vary by method: e-wallets typically within 24 hours, credit cards 1–3 days, and bank transfers up to 7 business days.
What documents are needed for verification?
You need a valid government-issued ID (passport or driver’s license) and a recent utility bill or bank statement as proof of address.
Can I cancel a withdrawal request?
Yes, if the withdrawal is still pending, you can cancel it from the cashier section and the funds will return to your gaming balance.
Are there any withdrawal fees?
No, the platform does not charge fees. However, your payment provider or bank might impose their own fees.
Why was my withdrawal rejected?
Common reasons include unmet wagering requirements, duplicate account, or incomplete KYC. Check your account messages for details.
What is the minimum withdrawal amount?
The minimum withdrawal is typically €20 or equivalent, but it varies by payment method as listed in the table.
Can I withdraw to a different payment method?
For security reasons, withdrawals are usually sent back to the same method used for deposit. Exceptions may be made after verification.
Is my personal information safe?
Yes, the platform uses SSL encryption to protect your data. Two-factor authentication adds an extra layer of security.
Worth Knowing
The VIP program rewards loyal players with exclusive benefits. There are several tiers, typically starting from Bronze, moving up to Silver, Gold, Platinum, and Diamond. Players earn loyalty points for every €10 wagered on slots (lower for other games). Points can be exchanged for cashback, free spins, or bonus credits. Higher tiers unlock faster withdrawals, higher betting limits, personal account managers, and invitations to special events. To join, simply opt in from your account settings and start playing. The more you wager, the higher you climb.
By following this guide, you can navigate the withdrawal process with confidence. Remember to always read the terms, complete wagering, and keep your documents ready. Enjoy your gaming experience responsibly.